FAQ


Do Cornwall residents have to pay for Canada Post shipping? 
Who wants to pay shipping fees for local products? I know I don't. Twice as Good offers local delivery for both Cornwall, ON residents ($3.00) and Cornwall, ON outskirts ($5.00). Visit the SHIPPING/RETURNS page for more information.

When can I expect to receive my order?
UPDATE: Some of our customers have been experiencing shipping delays due to COVID-19. Please know Twice as Good is working hard to get your orders in the system ASAP, but you may experience longer shipping times than usual due to increased volume and additional safety measures Canada Post has in place to keep everyone safe and healthy. We appreciate your patience! 


Twice as Good works hard to ship orders within 3 to 5 business days from date of purchase. When your order is shipped you'll receive an email to confirm. During peak order times (like holidays and collection launch dates) please allow for a little extra shipping time.

What do I do if I entered the incorrect shipping address? 

If you realize an error please contact shoptwiceasgood@gmail.com right away so I can make the correction prior to shipment. Once the order has been shipped, it is unfortunately out of my hands.


How do I clean my scrunchie?
Spot treating and hand washing is recommended...like you would your dainties 😉

What size scrunchie should I get?
Twice as Good scrunchies come in 3 different sizes: regular, skinny & mini. ALL sizes have the same elastic size.

Regular: The original scrunchie, the perfect amount of scrunch – the most popular scrunchie!
Skinny: Perfect for top buns, for those with shorter/thinner hair, or those who simply want a skinnier scrunchie
Mini: Made for those looking for a tighter hold replacing your everyday elastic. Suitable for children. *FYI – ‘minis’ have no brand labels due to the lack of room on the scrunchie itself (see size chart image)

Truthfully, you can't go wrong with any of them.

Do you take custom orders?
100%. Visit Twice as Good's Custom Orders page, accessible in the bottom left row on the homepage.